At quovadis-ruocco, we strive to ensure your complete satisfaction with your purchase. If you are not entirely satisfied with your order, we are here to help.

**Return Period**
You have 30 days from the date of delivery to initiate a return.

**Eligibility for Returns**
To be eligible for a return, the item must be unused and in the same condition that you received it. It must also be in the original packaging.

**Non-returnable Items**
Certain items cannot be returned, including:
– Opened or used vape products
– Gift cards

**How to Initiate a Return**
To start a return, please contact us at +15343031996 or email [email protected]. Provide your order number and details about the product you wish to return.

**Refunds**
Once your return is received and inspected, we will notify you of the approval or rejection of your refund. If approved, your refund will be processed, and a credit will automatically be applied to your original method of payment within a certain number of days.

**Shipping Costs**
You will be responsible for paying your own shipping costs for returning your item. Shipping costs are non-refundable.

If you have any questions about our Returns Policy, please feel free to contact us.