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1Why Choose quovadis-ruocco?
- Pls read this post to learn More: Why Choose quovadis-ruocco?
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2How will I know if my order is confirmed?
- After you have placed your order, you will receive an acknowledgement e-mail from us to confirm that your orders have been received. However, do note that orders will only be shipped when your credit card payment has been approved and billing and delivery address is verified. Alternatively, you may check the status of your order in “My Account” if you are a registered user.
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3Can I cancel my order?
- If you place an order and want to cancel the order before the doll is shipped, you must notify us within 24 hours of purchase. Otherwise, we will charge a certain amount to make up for the loss.
- Once the doll is sent, it cannot be cancelled or refunded for any reason.
- Kindly Note: all orders of in-stock dolls can’t be canceled.
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4No-hassle satisfaction guarantee.
- We do not offer refunds for any other reason other than a product damaged on arrival.
- We stand behind everything we make. If a product is found to be defective and requires repair or return, please contact our service team first, we will provide the best solution for you. And we will also accept a replacement if necessary. Usually, there would be no quality problem after our strict quality inspection.
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5All in-stock dolls can’t be customized!
- These dolls in stock are already made and pre-configured, so they can’t be customized. Pls select the default option of “None”, and then place an order. Different brands of in-stock dolls, the default configuration will be different.
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6Does the doll come with clothes?
- The doll will come with a randomly chosen piece of lingerie, but the dolls do not come with the outfit shown in our images.
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7How to clean and maintain the doll after use?
- Click Here to find out the ultimate guide to sex doll cleaning and care.
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8How to store your doll? What would be the best storage solution for love doll?
- The best storage solution is to put it back into the protective bag and packaging box with sponge that we sent at the same time after use.Actually,standing for extended periods, such as 12 hours or even several days,is fine.（It’s best to be able to lean against the wall） If you want it to lie down, it’s best to place it in a soft place (or add a soft cushion) . Hanging is also a good choice.
- Click Here to find out how to store your doll?
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9Essential accessories for your doll.
- Further learning: Guide to Essential Sex Doll Accessories
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10Doll customization options.
- Click Here to learn more about A Comprehensive Guide to Love Doll Customization Options
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11Can I customise my dolls appearance I’ve drawn a picture of a girl for years.
- YES, We can customize dolls based on your pictures.But the cost of making a new mold will be relatively high.Because we need to make a new mold and cannot resell it. Meanwhile, if you are trying to customize someone else’s portrait, or someone else’s work, you need to get the other party’s consent and sign a contract before you can customize it. To arrange bespoke customization service, please email our customization specialist at [email protected].
- You can also click here to learn more about how to custom your dream doll?
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12Is it shipping really free?
- We ship worldwide and shipping is free for all orders, but doll accessories and sex toys are not included in free shipping.
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13Does the order include taxes and customs duty fees?
- We will be responsible for taxes and fees in Asia, United States and some EU countries. We are sorry for other countries, we do not bear any taxes.
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14Is there any difference between the real object and the picture?
- Absolutely!! As authorized sellers, our images come straight from the manufacturers themselves. Although the images have been created by professional photographers, they are photographs of authentic brand-name sex dolls and should be nearly identical to what you receive, depending on how much you customize your doll. Photos of dolls on our site convey an accurate depiction of the quality of the doll you will receive. Of course, the doll you actually receive may look different if you change hair color, breast size or other attributes as you craft the perfect doll for your tastes.
Natural Clear Quartz Point
Natural Bumblebee Jasper Sphere
Natural Amethyst Cluster Heart on Stand